Supervisor-1

Job Description • Manage and control the processing of Clearing (inward/outward), Post dated cheques, discounting and collection of cheques, cash management products to ensure compliance with operating procedure and established delivery standards, leading to satisfactory audits and acceptable level of customer satisfaction. • Promote service culture and ensure that branches/departments/central bank, local banks and external customer’s queries are handled properly to maximize their satisfaction. •Conduct root cause analysis for recurring problems in processes, procedures and customer issues and take corrective action. • Analyze, develop, and implement procedures and processes within the unit, and document them according toISO-9001:2008 standards. • Provide on-the-job coaching and recommend need base trainings for the unit staff to develop skills and competence to handle the assigned job efficiently as well as to prepare for career growth.• Collect, prepare and analyze qualitative and quantitative information and provide to management for strategic decisions to improve productivity and customer satisfaction and reduce re-work, errors and complaints. • Guide Relationship officers/Managers in day to day relating to complicated transactions. • Ensure MBO’s are prepared and signed off well in time. • Exception reporting on all the products and processes in the unit and ensuring deficiency rectification. • Review unit related systems and procedures to keep the SOP updated and suggest changes to make them efficient and simplify in order to enhance productivity. Operating Environment, Framework and Boundaries, Working Relationships • Centralized processing of all UAE branches back office functions. • Has significant interaction with business, mindscape, external technology vendors and other external service providers. • Meet deadlines, work under pressure, deliver products effectively, manage large number of staff, relieve each officer on annual leave without getting a replacement, train new staff. Manage and lead successfully the team and keep abreast of the latest development in centralized operation and processes. • Monitor day to day services are rendered as per agreed TAT/SLA and adherence to operating manuals. Problem Solving •Understand the requirement of the internal customers and provide value added, timely and satisfactory service at all times. • Provide recommendations/solutions to mitigate risk, error, improved TAT, simplified process.• Manage flow of work and counsel/motivate staff whenever they are under pressure. • Provide necessary guidelines for transactions which are deviations from normal procedures thereby protecting bank’s interests. • Provide solutions which cater to satisfactory customer service requirements without dilution of control. Decision Making Authority & Responsibility • Authorization of financial transaction singly (Asignatory) up to USD 50K. • Responsible for defining system related functional specs and accountable for testing new/enhanced systems. • Process changes to procedures in line with system enhancements.• Analyzing risk factors in day to day processing and identifying inherent risks in various types of transactions which are complicated and different in nature for which no guidelines exists. Knowledge, Skills and Experience • Graduate with minimum 8 years of banking experience in General banking functions out of which 5years to be in centralized back office environment.• Good communication and inter-personal skills coupled with leadership, analytical and computer skills