Staff – Checker-3

Job Description • Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures. • Contact customers(internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service. • Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently. • Maintain and update documents and correspondence record systematically to ensure efficient retrieval. • Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards. • Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable. •Attend all inquiries/complaints (internal/external) promptly. • Ensure all the clearing and collections account are balanced at the end of day. Operating Environment, Framework and Boundaries, Working Relationships • Centralized processing of back office transactions for all UAE branches. • Close co-ordination with business groups for timely decisions. •Processing of all transactions within agreed time. Problem Solving • Problems related to non-adherence to SLAs will need to be tackled proactively through regular and consistent follow-up and innovative process improvements. • The incumbent will have to deal with problems which may require solutions involving coordination with all groups. Decision Making Authority& Responsibility •Authorization of financial transactions singly (B, signatory) up to USD 25k. • Recommend improvements to Operating Systems and procedures. • Recommend training for self and processors. • Ensure completeness of instructions from customers/banks/departments etc