Managed Services Consultant

Job Description Who We Are Sprinklr is 1,900 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50. What you will do: Discover and realize ongoing success criteria for Sprinklr clients with the following: • Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled • Maintain platform relevancy according to changes business needs• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements • Ensure that every client derives the most value possible from the Sprinklr platform • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. More Information Experience Level Senior Total Years Experience 2 Minimum Education Bachelor Gender Any Gender Benefits Annual Paid Leave