MDM Team Lead

Job Description Accountabilities • Lead and manage the MDM application support team •Ensure production defects and service requests are appropriately treated and adhere to agreed SLA’s •Ensure that accurate documentation for the MDM application is maintained • Provide assistance as required to bank initiatives requiring new or modified services of the MDM platform • Analyse and propose improvements to the operation of the MDM system and the processes followed by the MDM application support team • Ensure correct staffing levels and skills • Manage the cost of the MDM application support team • Plan and manage the development lifecycle for small (BAU) changes and defect fixes Skills • 10+years managing data platforms and support teams, preferably in a banking environment • Deep understanding of MDM concepts, processes and challenges • In depth knowledge of software delivery lifecycle and track record of planning and managing technical change •Experience in managing vendors and teams across distributed locations • Deep technical knowledge of database systems and ETL tools • Hands on experience with Informatica Master Data Management and related tools • Experience with Oracle Customer Huband OEDQ an advantage • Understanding of data security rules as applied in a banking environment • Effective communication skills, both verbal and written • Ability to take initiative and proactive approach