Client Relations Executive

Job Title: Client Relations Executive

• • Proactively manage clients’ journey through renewal process
  • Maintain ongoing relationship with clients through quality contact and addressing problems as they arise
  • Display a high degree of sales and negotiation skill whilst delivering exceptional customer service
  • Prepare and counter-check list of companies in the pipeline for the current month and 2 months ahead
  • Draft and send personalised renewal communications in advance of renewal date
  • Follow up on payments on all unrenewed/AWOL clients
  • Prepare invoices and send to clients
  • Coordinate payment pickup, accept payment and prepare paid receipts; coordinate with Accounts Team on the endorsement of payment
  • Meet clients for any check replacement
  • Maintain accurate customer contact records within Zoho CRM – Website, social media page, number of visas in the company, business activity, issues that have arisen.
  • Request renewal processing and provides information to Account Managers.
  • Follow up on payments for e-channel registration
  • Revisit clients who have not renewed and call/email reminder
  • Take advantage of up-selling opportunities
  • Develop customer loyalty at all times through exceptional customer service and rewarding long standing customers with benefits.

• • Liaises with clients on any concerns
  • Coordinate with the Account Management Team in the fulfilment of the client’s request
  • Meet clients at any given time
  • Answers phone calls and all other type of communication such as SMS, WhatsApp, etc.
  • Coordinates with all departments to ensure that client satisfaction is maximised.

• • A university graduate from recognized university.
  • 3 to 5 years of relevant work experience inclusive.
  • Proven experience as a client relations executive/manager
  • Proven track record of meeting or exceeding expectations
  • Background in customer service; industry knowledge is a plus
  • Proficient in MS office, with working knowledge of CRM platforms (ZOHO, Salesforce, Microsoft Dynamics..etc)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Have excellent knowledge of Business Set-Up (Mainland & DED).
  • Working with visa, trade license & DED
  • Good understanding of sales and customer service in Business Set-Up Industry.
  • Quality standards and quality assurance policy and procedure.
  • Have excellent knowledge of Business Set-Up (Mainland & DED).
  • Good understanding of sales and customer service in Business Set-Up Industry.
  • Working with visa, trade license & DED
  • Quality standards and quality assurance policy and procedure.
  • Native Arab candidates possessing excellent communication skills in English.

More Information

•  Salary Offers  AED 9,000 – 10,000
•  Experience Level  Senior
•  Total Years Experience  3
•  Minimum Education  Bachelor
•  Gender  Any Gender
•  Other Requirement  Driving License, Arabic Speaking