Call Centre Agent

Job Description Call Centre Agent Vacancy in Dubai Roles and Responsibilities Manage large amounts of inbound and outbound calls in a timely manner. Follow communication Scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets. Ideal applicants must have good communication and customer service skills. Interested candidates should send their CVs